ACCURACY

Although all reasonable efforts have been made to ensure the accuracy of the information (including prices), on our website (www.golfdeutsch.com) in our email and quotes, in our promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen break (including the price) at the time of booking.

We reserve the right to increase the price of any golf break advertised on our website or in our brochure at any time before you book. Any price changes will be clearly advised to you at the time of booking.

PAYMENT

A deposit of £35 per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay an additonal sum to secure your booking

The balance of your break must be paid no later than one calendar month before the date your contracted break is due to commence. Bookings made less than one calendar month before this date must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

CONFORMATION OF BOOKING

To simplify the booking process we do not require a booking form to be signed. Once you have confirmed your booking by telephone or email and paid the appropriate deposit per person, we will then email you (or post, if requested) a confirmation and a statement of account. The statement of account will show the balance to be paid and the date by which it is due. At this point your binding contract will come into existence. Please check the confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

CANCELLATIONS/AMENDMENTS BY YOU

You may change numbers or cancel your break at any time provided that the person who originally booked the break gives notification to us in writing. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. Cancellations made after final balances have been paid will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.

COMPLAINTS DURING YOUR BREAK

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate..

COURSE CONDITIONS